Outage alert program
Wake Electric is excited to announce a new way for our members to receive outage notifications. Members who have a SmartHub account will now receive outage information and restoration updates through e-mail and/or text. Members will continue to have the ability to quickly report outages through their SmartHub app.
Members Must Enroll in Text Outage Notifications
All members with an e-mail address attached to their SmartHub account will be automatically enrolled in the e-mail outage notifications. However, if you would like to receive text outage notifications, you will need to opt-in through SmartHub. If you would prefer to just receive text outage notifications, you can un-enroll from e-mail outage notifications through SmartHub. To change your outage notification preferences log into your SmartHub account at wemc.smarthub.coop > Notifications > Manage Notifications > Service > Power Outage.
Update Your Contact Information
To receive these outage notifications, we must have up to date contact information on your account. To add or update your e-mail and/or cell phone, log in to SmartHub under My Profile > My Information > Update My Billing Address & Contact Information. If you do not have a SmartHub account, you will need to register at wemc.smarthub.coop.