Starting and Stopping Service and Other Service-Related Information

To start service – customers must call in.  This can not be done via online account.

Customers can stop or change electric service:

1. By going on-line. Click here to register for an on-line account and to view our on-line options.


2. Call 1-800-474-6300 on Monday through Friday from 7:30 a.m. to 6:00 p.m. Our customer service office is closed on official holidays and weekends.

The office is open Monday through Friday, 8:00 a.m. to 5:00 p.m.

Servicemen are on call nights, weekends and holidays in addition to regular office hours. For 24-hour dispatch, call 1.800.474.6300.

Payment Options and Office Location

At Wake Electric, we give our members numerous options to make paying bills simple and convenient.

If you would like to pay by mail, send to:

P.O. Box 1229
Wake Forest, NC 27588

Pay By Phone: Dedicated pay-by-phone – 866.999.4593
Call Center – 1.800.474.6300 or 919.863.6300

If you would like to pay in person, visit our office below:
100 S. Franklin Street
Wake Forest, NC 27587

You can also pay in person at any Walmart in the United States.

Did you know you can pay your Wake Electric bill in person at any Walmart store in the country? Just take your Wake Electric bill stub to a Walmart MoneyCenter or the Customer Service desk. You can pay with cash, Walmart MoneyCard or PIN-based debit card. (Sorry, no money orders, checks or credit cards).

Walmart charges a small processing fee for taking your payment, based on the payment processing option you select. Payment at Walmart is much like putting your payment in the mail. We urge members to make in-person payments at Walmart a minimum of five business days before the bill is due. In this way, you can be assured the payment will arrive on time.

You will be given a receipt. Be sure to take a few moments to verify the information on the receipt, including the last four digits of your account number, the utility paid (e.g., Wake Electric), and the amount paid.