Got a question? Need some information? Email Wake EMC or call – 1-800-474-6300 or 919-863-6300.
Our mailing address is:
P.O. Box 1229
Wake Forest, NC 27588
To report an outage, call – 919-863-6499 or 1-800-743-3155.
Our Customer Service location is:
100 S. Franklin Street
Wake Forest, NC 27587
Office hours: Monday–Friday from 8:00 a.m. to 5:00 p.m.
Telephone hours: Monday–Friday from 7:30 a.m. to 6:00 p.m.
(For around-the-clock automated access to account balance or to make a payment, members can call 866.999.4593.)
REMEMBER – if you make an email or mailed inquiry about your account, be sure to include your account number and the full name on the account. If you are inquiring by phone, be sure to have your account number ready. This will ensure accurate and timely service.