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Do you have a quetsion? Do you need some information that isn’t on our website? We can help! Shoot us an email, give us a call, or even fill out a form and one of our member representatives will be in touch.

Call Us


Mail Us

P.O. Box 1229
Wake Forest, NC 27588

REMEMBER – if you make an email or mailed inquiry about your account, be sure to include your account number and the full name on the account. If you are inquiring by phone, be sure to have your account number ready. This will ensure accurate and timely service.

To report an outage, call – 919-863-6499 or 1-800-743-3155.

Our Customer Service location is:

100 S. Franklin Street
Wake Forest, NC 27587

Office hours: Monday–Friday from 8:00 a.m. to 5:00 p.m.

Telephone hours:  MondayFriday from 7:30 a.m. to 5:30 p.m.

(For around-the-clock automated access to account balance or to make a payment, members can call 866.999.4593.)

Contact us

Fill out a form and we’ll be in touch!