Got a question? Need some information? Email Wake EMC or call – 1-800-474-6300 or 919-863-6300.

Our mailing address is:

P.O. Box 1229
Wake Forest, NC 27588

To report an outage, call – 919-863-6499 or 1-800-743-3155.

Our Customer Service location is:

100 S. Franklin Street
Wake Forest, NC 27587

Office hours: Monday–Friday from 8:00 a.m. to 5:00 p.m.

Telephone hours:  MondayFriday from 7:30 a.m. to 6:00 p.m.

(For around-the-clock automated access to account balance or to make a payment, members can call 866.999.4593.)

REMEMBER – if you make an email or mailed inquiry about your account, be sure to include your account number and the full name on the account. If you are inquiring by phone, be sure to have your account number ready. This will ensure accurate and timely service.

Click here if you need help reading and understanding your bill.

For more information about billing itself, click here.