Request maintenance of existing service

Customers request maintenance of their existing service, for example:

  • security lights
  • street lights
  • tree maintenance
  • load control

1. Online – Click here to view our online options.


2. Call 1-800-474-6300 on Monday through Friday from 7:30 a.m. to 6:00 p.m. Our customer service office, located at 100 S. Franklin Street in downtown Wake Forest, is closed on official holidays and weekends.

All offices are open Monday through Friday, 8:00 a.m. to 5:00 p.m.

Servicemen are on call nights, weekends and holidays in addition to regular office hours. For 24-hour dispatch, call 1-800-474-6300.