Request maintenance of existing service

Are you looking to request maintenance of your existing services? Some requests may include tree, street light, security light, and load management maintenance.

The easiest method is to submit a request through SmartHub! If you already have an account, you can use the button below to log in.

If you don’t have a SmartHub account yet, signing up is simple! Use the SmartHub button above and click “New User” text below the login fields.

You can also request by calling 1-800-474-6300 on Monday through Friday from 7:30 a.m. to 6:00 p.m. Our customer service office, located at 100 S. Franklin Street in downtown Wake Forest, is closed on official holidays and weekends.

Please note: All offices are open Monday through Friday, 8:00 a.m. to 5:00 p.m.

Servicemen are on call nights, weekends and holidays in addition to regular office hours. For 24-hour dispatch, call 1-800-474-6300.