Power Outages FAQ

In the spring and summer, there are storms, hurricanes and extreme bouts of hot weather that can cause outages.  In the winter, ice storms and extreme bouts of cold can cause outages.

STEPS TO RESTORING POWER

Have you ever wondered what happens between the time when your power goes out at night and when it’s restored? Take a look at this infographic that explains the process of how we work to restore your power during an outage. 

Steps to Restore Power

Step 1. Transmission towers and lines supply power to one or more transmission substations. These lines seldom fail, but they can be damaged by a hurricane or tornado. Tens of thousands of people could be served by one high-voltage transmission line, so if there is damage here it gets attention first. 

Step 2. A co-op may have several local distribution substations, each serving thousands of consumers. When a major outage occurs, the local distribution substations are checked first. A  problem here could be caused by failure in the transmission system supplying the substation. If the problem can be corrected at the substation level, power may be restored to a large number of people.

Step 3. Main distribution supply lines are checked next if the problem cannot be isolated at the substation. These supply lines carry electricity away from the substation to a group of consumers, such as a town or housing development. When power is restored at this stage, all consumers served by this supply line could see the lights come on, as long as there is no problem further down the line. 

Step 4. The final supply lines, called tap lines, carry power to the utility poles or underground transformers outside houses or other buildings. Line crews fix the remaining outages based on restoring service to the greatest number of consumers. 

Step 5. Sometimes, damage will occur on the service line between your house and the transformer on the nearby pole. This can explain why you have no power when your neighbor does. Your co-op needs to know you have an outage here, so a service crew can repair it.

experiencing an outage?

If you’re experiencing a power outage, we ask you to report it through one of a few different methods. Use the button below to get started.

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