Voice Payment Assistant

Wake Electric’s SmartHub users can access their cooperative through their smart home device and perform several functions including retrieving your bill balance, checking on outages, getting timely news alerts from Wake Electric and paying a bill through a stored payment option. It’s just one of the many ways Wake Electric is using technology to improve your experience and make it easier to do business with us.

Getting started is easy!

  1. Set a default Voice Assistant payment method via your SmartHub account. Go to My Profile > My Information > Manage My Stored Payment Accounts page.

  2. Connect SmartHub with your Amazon Alexa or Google Home app. Learn how to set up your device.

  3. Use one of the many voice assistant commands to talk to your Alexa or Google Home.

How to Set up Your Device

In order to setup your smart home device, you’ll need to first download either the Alexa or Google Assistant app and log in to your account.

Alexa Setup

Open Alexa App > Select Skills & Games from the menu > Search for “SmartHub” and enable the “SmartHub” Skill > Select Wake Electric from drop down > You will be directed to SmartHub Login page – use SmartHub Username/password. We currently support a single account.

Google Assistant Setup

Open the Google Assistant on your phone > Select the Compass icon in the bottom right to open the Action Directory > Search for the SmartHub action and select the device you wish to enable > Search for Wake Electric in the list of service providers > You will be directed to SmartHub Login page – use SmartHub Username/password. We currently support a single account.


Voice Assistant Commands

Here is a list of the approved commands members can use to communication with their Smart Home device.

Make a Payment

  • Pay my bill.
  • Pay my account.
  • Make a payment.

Account Balance
(If prepaid, device displays days remaining.)

  • What is my balance?
  • What’s my payment amount?
  • When’s my due date?
  • How much do I owe?
  • What’s my electric bill?

Account Number

  • What’s my account number?

Most Recent Billing and Payment History

  • What was my last payment amount?
  • What was my last bill?
  • What is my payment history?

Current Outage Information

  • Is there an outage?

Do I have any outages on my account?

Custom Alerts

  • Any news with my utility?
  • Any alerts?
  • Is there any information available?

Supported Devices

All AmazonTM Echo and Google® Home devices are supported, including the following devices:

  • Amazon Echo
  • Amazon Echo Dot
  • Amazon Echo Plus
  • Amazon Echo Show
  • Amazon Echo Spot
  • Google Home
  • Google Home Hub
  • Google Home Max
  • Google Home Min

For any questions about connecting your smart home device to your SmartHub account, call us 800.743.3155.