Residential Rates
Residential Service Schedule Rate
Available in all territory served by the Cooperative, subject to the established Service Rules and Regulations of the Cooperative.
This schedule is applicable to and available for residential use only, or for uses incidental thereto, to be supplied through one meter to each residence, apartment unit, or farm.
The capacity of individual motors served under this classification shall not exceed 10 H.P.
The Cooperative may require a written contract for any requested three-phase service.
TYPES OF SERVICE
Single-phase, 60-cycles, and where available, three-phase, 60 cycles, at available secondary voltages.
Monthly Rate Plan
Monthly Facilities Charges:
Single-Phase $25.00
Three-Phase $40.00
Energy Charges:
All kWhs 12.0 ¢ per kWh
- MINIMUM MONTHLY CHARGE The minimum monthly charge under this schedule shall be the appropriate Monthly Facilities Charge.
- SALES TAX Any applicable State and local sales taxes will be added to all services billed under this schedule.
- TERMS OF PAYMENT All bills are due and payable on the date of the bill; and if not previously paid, shall be considered past due 25 days thereafter. (Exception: Prepay accounts are billed daily).
Residential Time-Of-Use Service Schedule Rate
Available on a voluntary basis in all territory served by the Cooperative, subject to the established Service Rules and Regulations of the Cooperative. Availability of this schedule may be limited to the availability of appropriate meters.
Time of Use (TOU) is a special rate schedule that rewards consumers who choose this rate for using electricity during off peak periods, allowing them to save money on their monthly electric bills.
If you can shift your household activities around the on-peak hours, you can save money. You can do this by:
- Putting a timer on your water heater
- Using programmable thermostats
- Doing laundry before or after peak times
- Turn the dishwasher on before watching the late night news.
When you sign up for TOU, you’ll agree to remain on the schedule for at least one year. If you go back to your old rate, you will be charged a $20 fee to cover the administrative tasks associated with changing your rate.
This schedule is applicable to and available for residential use only, or for uses incidental thereto, to be supplied through one meter to each residence, apartment unit, or farm (excluding prepaid).
The capacity of individual motors served under this classification shall not exceed 10 H.P.
The Cooperative may require a written contract for any requested three-phase service.
TYPES OF SERVICE
Single-phase, 60-cycles, and where available, three-phase, 60 cycles, at available secondary voltages.
Monthly Rate Plan
Monthly Facilities Charges:
Single-Phase $25.00
Three-Phase $40.00
Energy Charges:
On-Peak kWhs 24.0 ¢ per on-peak kWh
Off-Peak kWhs 8.0 ¢ per off-peak kWh
- MINIMUM MONTHLY CHARGE The minimum monthly charge under this schedule shall be the appropriate Monthly Facilities Charge.
- DETERMINATION OF ON-PEAK AND OFF-PEAK HOURS
- On-Peak Hours:
- November 1 – March 31 The on-peak hours are defined as the hours between 6:00 a.m. and 8:00 a.m. Monday-Sunday
- April 1 – October 31 The on-peak hours are defined as the hours between 4:00 p.m. and 6:00 p.m. Monday-Sunday
- Off-Peak Hours: The off-peak hours in any month are defined as all hours not specified above as on-peak hours.
- On-Peak Hours:
- CONTRACT PERIOD Any consumer choosing to be served under this time-of-use schedule must remain on the schedule for at least one year, unless the consumer agrees to pay the Cooperative a fee of twenty dollars ($20) to cover administrative tasks associated with changing the rate.
- SALES TAX Any applicable State and local sales taxes will be added to all services billed under this schedule.
- TERMS OF PAYMENT All bills are due and payable on the date of the bill; and if not previously paid, shall be considered past due 25 days thereafter.
Residential Service with Electric Vehicle Schedule Rate
Available on a voluntary basis to all territory served by the Cooperative, subject to the established Service Rules and Regulations of the Cooperative. Rate is available to owners of or to those leasing “plug-in” electric vehicles (conventional gas/electric hybrid vehicles that only use the engine to re-charge the battery are excluded).
This schedule is applicable to and available for residential single family dwelling use only, excluding prepaid accounts. The intent of the rate is to provide incentive for charging of a “plugin” electric vehicle during off peak times. In order to qualify, applicant must:
- Register the vehicle with the Cooperative by providing a copy of the electric vehicle “proof of purchase” or lease agreement
- Provide a copy of the NC electric vehicle registration card corresponding to the associated electric address with the Cooperative
- Provide proof the vehicle can be recharged from an external (plug-in) source of electricity
- Notify Cooperative if ownership or lease of the electric vehicle changes during the calendar year
- Must re-register annually for the rate by providing a copy of the valid registration card at time of renewal
Annual recertification requires a responsibility of the member to provide the Cooperative with a new registration card no later than 30 days after the date of expiration of the card on file. The EV discount will be removed if not timely provided. The Cooperative also reserves the right to request additional information if clarification for rate determination is needed. Rate will only be available once proper documentation is provided.
The capacity of individual motors served under this classification shall not exceed 10 H.P.
The Cooperative may require a written contract for any requested three-phase service.
TYPES OF SERVICE
Single-phase, 60-cycles, and where available, three-phase, 60 cycles, at available secondary voltages.
Monthly Rate Plan
Monthly Facilities Charges:
Single-Phase $25.00
Three-Phase $40.00
Energy Charges:
All kWhs (6:00am – 10:00pm) 12.0 ¢ per kWh
All kWhs (10:00pm – 6:00am) 8.0 ¢ per kWh
- MINIMUM MONTHLY CHARGE The minimum monthly charge under this schedule shall be the appropriate Monthly Facilities Charge.
- SALES TAX Any applicable State and local sales taxes will be added to all services billed under this schedule.
- TERMS OF PAYMENT All bills are due and payable on the date of the bill; and if not previously paid, shall be considered past
due 25 days thereafter. (Exception: Prepay accounts are billed daily).
Renewable Generation Credit Rider
This Rider is available in conjunction with any of the Cooperative’s retail rate schedules where consumer-owned Renewable Generation is connected on the consumer-side of the meter and in parallel with the Cooperative’s electric system. It is designed to allow the consumer to utilize generated kWh to offset a portion or all of what would normally be supplied by the Cooperative. The nameplate rating of the Renewable Generation must be the lesser of: (1) the consumer’s estimated maximum 15-minute integrated demand, (2) the consumer’s Contract Demand, or (3) 500 kW. Renewable Generation connected in parallel with the Cooperative’s facilities must have safety, system protection, and power quality equipment installed and operated in accordance with rules of the Cooperative.
In order for consumers to receive credit from the Cooperative for any excess energy that flows back on to the Cooperative’s system from the consumer’s generator, the consumer shall have their Renewable Generator registered with the North Carolina Utilities Commission using NC-RETS. Consumers receiving service under this Rider may also be eligible to participate in NC GreenPower’s renewable generation program for the excess generation.
Service under this Rider shall be available in all territory served by the Cooperative only under written contract and shall be subject to the Cooperative’s established Service Rules and Regulations as filed with the North Carolina Utilities Commission. The provisions of the Schedule with which this Rider is used are modified only as shown herein.
TYPES OF SERVICE
The type of service available under this Rider is single-phase, 60-cycles, 120/240 volts or threephase, 60-cycles, 120/208 volts, 240/480 volts, 277/480 volts, or three-phase voltages other than the foregoing, subject to mutual agreement between the Cooperative and Member.
Monthly Rate Plan
Monthly Facilities Charges:
Up to 25 kW No Charge
25 to 100 kW $7.50 per month
101 to 500 kW $75.00 per month
Monthly Energy Credits:
4.0¢ per kWh
12.0¢ per kWh for on-peak TOU credit
Energy Charges:
Consumers selecting this Rider will be billed for energy supplied by the Cooperative at the applicable retail rate assigned to the account. Energy generated may be used to offset the need for purchased power. All excess generation will be credited to the account at the energy credit rate listed in the Rider.
- Renewable Generation – For purposes of this Rider, Renewable Generation shall be defined as hydroelectric or fueled by trash or methane derived from landfills, hog waste, poultry waste, nonanimal biomass, solar, or wind designed primarily to serve a single-user’s site.
- Excess Energy –Member is able to utilize generation in lieu of purchasing from Wake Electric. If generation output is greater than demand, this is then defined as excess energy. The excess energy delivered to the Cooperative shall be defined as energy produced by the consumer’s generator that exceeds the energy demands of the residence at the time it is generated. This excess will be delivered to the electric grid and credited to the account at the avoided cost rate listed in the Rider. If the excess generation creates an overall credit to the account, such credit will be applied to the following month’s billing.
- Excess Facilities – Excess Facilities are defined as those facilities that are in addition to those necessary for delivery of service at one point, through one meter, at one voltage, in accordance with the normally applicable rate schedule that the Cooperative must furnish, install, own, and maintain, in order to serve the Renewable Generation.
Residential Time-Of-Use + Electric Vehicle
Available on a voluntary basis to all territory served by the Cooperative, subject to the established Service Rules and Regulations of the Cooperative. Rate is available to owners of or to those leasing “plug-in” electric vehicles (conventional gas/electric hybrid vehicles that only use the engine to re-charge the battery are excluded).
This schedule is applicable to and available for residential single family dwelling use only, excluding prepaid accounts. The intent of the rate is to provide incentive for using electricity during defined Company documented off peak times as well as charging of a “plug-in” electric vehicle during off peak times for additional discount. In order to qualify, applicant must:
- Register the vehicle with the Cooperative by providing a copy of the electric vehicle “proof of purchase” or lease agreement
- Provide a copy of the NC electric vehicle registration card corresponding to the associated electric address with the Cooperative
- Provide proof the vehicle can be recharged from an external (plug-in) source of electricity
- Notify Cooperative if ownership or lease of the electric vehicle changes during the calendar year
- Must re-register annually for the rate by providing a copy of the valid registration card at time of renewal
Annual recertification requires a responsibility of the member to provide the Cooperative with a new registration card no later than 30 days after the date of expiration of the card on file. The EV discount will be removed if not timely provided. The Cooperative also reserves the right to request additional information if clarification for rate determination is needed. Rate will only be available once proper documentation is provided.
The capacity of individual motors served under this classification shall not exceed 10 H.P.
The Cooperative may require a written contract for any requested three-phase service.
TYPES OF SERVICE
Single-phase, 60-cycles, and where available, three-phase, 60 cycles, at available secondary voltages.
Monthly Rate Plan
Monthly Facilities Charges:
Single-Phase $25.00
Three-Phase $40.00
Energy Charges:
On-Peak kWhs 24.0 ¢ per on-peak kWh
Off-Peak kWhs (see more detail below) 8.0 ¢ per off-peak kWh
Off-Peak kWhs (EV discount; 10pm – 6am) 5.0 ¢ per off-peak kWh
- MINIMUM MONTHLY CHARGE The minimum monthly charge under this schedule shall be the appropriate Monthly Facilities Charge.
- DETERMINATION OF ON-PEAK AND OFF-PEAK HOURS
- On-Peak Hours:
- November 1 – March 31 The on-peak hours are defined as the hours between 6:00 a.m. and 8:00 a.m.
- April 1 – October 31 The on-peak hours are defined as the hours between 4:00 p.m. and 6:00 p.m.
- Off-Peak Hours: November 1 – March 31
- The 8.0 ¢ charge for off-peak hours is defined as the hours between 8:00 a.m. and 10:00 p.m.
- The 5.0 ¢ charge for off-peak hours is defined as the hours between 10:00 p.m. and 6:00 a.m. Members are provided this discount during off-peak to incent the charging of electric vehicles during these hours.
- Off-Peak Hours: April 1 – October 31
- The 8.0 ¢ charge for off-peak hours is defined as the hours between 6:00 a.m. and 4:00 p.m., and also between 6:00 p.m. and 10:00 p.m.
- The 5.0 ¢ charge for off-peak hours is defined as the hours between 10:00 p.m. and 6:00 a.m. Members are provided this discount during off-peak to incent the charging of electric vehicles during these hours.
- On-Peak Hours:
- CONTRACT PERIOD Any consumer choosing to be served under this time-of-use schedule must remain on the schedule for at least one year, unless the consumer agrees to pay the Cooperative a fee of twenty dollars ($20) to cover administrative tasks associated with changing the rate.
- SALES TAX Any applicable State and local sales taxes will be added to all services billed under this schedule.
- TERMS OF PAYMENT All bills are due and payable on the date of the bill; and if not previously paid, shall be considered past due 25 days thereafter.
- I want to save on my bill
-
Residential Service Schedule Rate
Available in all territory served by the Cooperative, subject to the established Service Rules and Regulations of the Cooperative.
This schedule is applicable to and available for residential use only, or for uses incidental thereto, to be supplied through one meter to each residence, apartment unit, or farm.
The capacity of individual motors served under this classification shall not exceed 10 H.P.
The Cooperative may require a written contract for any requested three-phase service.
TYPES OF SERVICE
Single-phase, 60-cycles, and where available, three-phase, 60 cycles, at available secondary voltages.
Monthly Rate Plan
Monthly Facilities Charges:
Single-Phase $25.00
Three-Phase $40.00Energy Charges:
All kWhs 12.0 ¢ per kWh
- MINIMUM MONTHLY CHARGE The minimum monthly charge under this schedule shall be the appropriate Monthly Facilities Charge.
- SALES TAX Any applicable State and local sales taxes will be added to all services billed under this schedule.
- TERMS OF PAYMENT All bills are due and payable on the date of the bill; and if not previously paid, shall be considered past due 25 days thereafter. (Exception: Prepay accounts are billed daily).
- I'm flexible with when I use energy
-
Residential Time-Of-Use Service Schedule Rate
Available on a voluntary basis in all territory served by the Cooperative, subject to the established Service Rules and Regulations of the Cooperative. Availability of this schedule may be limited to the availability of appropriate meters.
Time of Use (TOU) is a special rate schedule that rewards consumers who choose this rate for using electricity during off peak periods, allowing them to save money on their monthly electric bills.
If you can shift your household activities around the on-peak hours, you can save money. You can do this by:
- Putting a timer on your water heater
- Using programmable thermostats
- Doing laundry before or after peak times
- Turn the dishwasher on before watching the late night news.
When you sign up for TOU, you’ll agree to remain on the schedule for at least one year. If you go back to your old rate, you will be charged a $20 fee to cover the administrative tasks associated with changing your rate.
This schedule is applicable to and available for residential use only, or for uses incidental thereto, to be supplied through one meter to each residence, apartment unit, or farm (excluding prepaid).
The capacity of individual motors served under this classification shall not exceed 10 H.P.
The Cooperative may require a written contract for any requested three-phase service.
TYPES OF SERVICE
Single-phase, 60-cycles, and where available, three-phase, 60 cycles, at available secondary voltages.
Monthly Rate Plan
Monthly Facilities Charges:
Single-Phase $25.00
Three-Phase $40.00Energy Charges:
On-Peak kWhs 24.0 ¢ per on-peak kWh
Off-Peak kWhs 8.0 ¢ per off-peak kWh- MINIMUM MONTHLY CHARGE The minimum monthly charge under this schedule shall be the appropriate Monthly Facilities Charge.
- DETERMINATION OF ON-PEAK AND OFF-PEAK HOURS
- On-Peak Hours:
- November 1 – March 31 The on-peak hours are defined as the hours between 6:00 a.m. and 8:00 a.m. Monday-Sunday
- April 1 – October 31 The on-peak hours are defined as the hours between 4:00 p.m. and 6:00 p.m. Monday-Sunday
- Off-Peak Hours: The off-peak hours in any month are defined as all hours not specified above as on-peak hours.
- On-Peak Hours:
- CONTRACT PERIOD Any consumer choosing to be served under this time-of-use schedule must remain on the schedule for at least one year, unless the consumer agrees to pay the Cooperative a fee of twenty dollars ($20) to cover administrative tasks associated with changing the rate.
- SALES TAX Any applicable State and local sales taxes will be added to all services billed under this schedule.
- TERMS OF PAYMENT All bills are due and payable on the date of the bill; and if not previously paid, shall be considered past due 25 days thereafter.
- I want to save and I own an electric vehicle
-
Residential Service with Electric Vehicle Schedule Rate
Available on a voluntary basis to all territory served by the Cooperative, subject to the established Service Rules and Regulations of the Cooperative. Rate is available to owners of or to those leasing “plug-in” electric vehicles (conventional gas/electric hybrid vehicles that only use the engine to re-charge the battery are excluded).
This schedule is applicable to and available for residential single family dwelling use only, excluding prepaid accounts. The intent of the rate is to provide incentive for charging of a “plugin” electric vehicle during off peak times. In order to qualify, applicant must:
- Register the vehicle with the Cooperative by providing a copy of the electric vehicle “proof of purchase” or lease agreement
- Provide a copy of the NC electric vehicle registration card corresponding to the associated electric address with the Cooperative
- Provide proof the vehicle can be recharged from an external (plug-in) source of electricity
- Notify Cooperative if ownership or lease of the electric vehicle changes during the calendar year
- Must re-register annually for the rate by providing a copy of the valid registration card at time of renewal
Annual recertification requires a responsibility of the member to provide the Cooperative with a new registration card no later than 30 days after the date of expiration of the card on file. The EV discount will be removed if not timely provided. The Cooperative also reserves the right to request additional information if clarification for rate determination is needed. Rate will only be available once proper documentation is provided.
The capacity of individual motors served under this classification shall not exceed 10 H.P.
The Cooperative may require a written contract for any requested three-phase service.
TYPES OF SERVICE
Single-phase, 60-cycles, and where available, three-phase, 60 cycles, at available secondary voltages.
Monthly Rate Plan
Monthly Facilities Charges:
Single-Phase $25.00
Three-Phase $40.00Energy Charges:
All kWhs (6:00am – 10:00pm) 12.0 ¢ per kWh
All kWhs (10:00pm – 6:00am) 8.0 ¢ per kWh- MINIMUM MONTHLY CHARGE The minimum monthly charge under this schedule shall be the appropriate Monthly Facilities Charge.
- SALES TAX Any applicable State and local sales taxes will be added to all services billed under this schedule.
- TERMS OF PAYMENT All bills are due and payable on the date of the bill; and if not previously paid, shall be considered past
due 25 days thereafter. (Exception: Prepay accounts are billed daily).
- I want to use renewable energy
-
Renewable Generation Credit Rider
This Rider is available in conjunction with any of the Cooperative’s retail rate schedules where consumer-owned Renewable Generation is connected on the consumer-side of the meter and in parallel with the Cooperative’s electric system. It is designed to allow the consumer to utilize generated kWh to offset a portion or all of what would normally be supplied by the Cooperative. The nameplate rating of the Renewable Generation must be the lesser of: (1) the consumer’s estimated maximum 15-minute integrated demand, (2) the consumer’s Contract Demand, or (3) 500 kW. Renewable Generation connected in parallel with the Cooperative’s facilities must have safety, system protection, and power quality equipment installed and operated in accordance with rules of the Cooperative.
In order for consumers to receive credit from the Cooperative for any excess energy that flows back on to the Cooperative’s system from the consumer’s generator, the consumer shall have their Renewable Generator registered with the North Carolina Utilities Commission using NC-RETS. Consumers receiving service under this Rider may also be eligible to participate in NC GreenPower’s renewable generation program for the excess generation.
Service under this Rider shall be available in all territory served by the Cooperative only under written contract and shall be subject to the Cooperative’s established Service Rules and Regulations as filed with the North Carolina Utilities Commission. The provisions of the Schedule with which this Rider is used are modified only as shown herein.
TYPES OF SERVICE
The type of service available under this Rider is single-phase, 60-cycles, 120/240 volts or threephase, 60-cycles, 120/208 volts, 240/480 volts, 277/480 volts, or three-phase voltages other than the foregoing, subject to mutual agreement between the Cooperative and Member.
Monthly Rate Plan
Monthly Facilities Charges:
Up to 25 kW No Charge
25 to 100 kW $7.50 per month
101 to 500 kW $75.00 per monthMonthly Energy Credits:
4.0¢ per kWh
12.0¢ per kWh for on-peak TOU credit
Energy Charges:
Consumers selecting this Rider will be billed for energy supplied by the Cooperative at the applicable retail rate assigned to the account. Energy generated may be used to offset the need for purchased power. All excess generation will be credited to the account at the energy credit rate listed in the Rider.
- Renewable Generation – For purposes of this Rider, Renewable Generation shall be defined as hydroelectric or fueled by trash or methane derived from landfills, hog waste, poultry waste, nonanimal biomass, solar, or wind designed primarily to serve a single-user’s site.
- Excess Energy –Member is able to utilize generation in lieu of purchasing from Wake Electric. If generation output is greater than demand, this is then defined as excess energy. The excess energy delivered to the Cooperative shall be defined as energy produced by the consumer’s generator that exceeds the energy demands of the residence at the time it is generated. This excess will be delivered to the electric grid and credited to the account at the avoided cost rate listed in the Rider. If the excess generation creates an overall credit to the account, such credit will be applied to the following month’s billing.
- Excess Facilities – Excess Facilities are defined as those facilities that are in addition to those necessary for delivery of service at one point, through one meter, at one voltage, in accordance with the normally applicable rate schedule that the Cooperative must furnish, install, own, and maintain, in order to serve the Renewable Generation.
- I'm flexible and I own an electric vehicle
-
Residential Time-Of-Use + Electric Vehicle
Available on a voluntary basis to all territory served by the Cooperative, subject to the established Service Rules and Regulations of the Cooperative. Rate is available to owners of or to those leasing “plug-in” electric vehicles (conventional gas/electric hybrid vehicles that only use the engine to re-charge the battery are excluded).
This schedule is applicable to and available for residential single family dwelling use only, excluding prepaid accounts. The intent of the rate is to provide incentive for using electricity during defined Company documented off peak times as well as charging of a “plug-in” electric vehicle during off peak times for additional discount. In order to qualify, applicant must:
- Register the vehicle with the Cooperative by providing a copy of the electric vehicle “proof of purchase” or lease agreement
- Provide a copy of the NC electric vehicle registration card corresponding to the associated electric address with the Cooperative
- Provide proof the vehicle can be recharged from an external (plug-in) source of electricity
- Notify Cooperative if ownership or lease of the electric vehicle changes during the calendar year
- Must re-register annually for the rate by providing a copy of the valid registration card at time of renewal
Annual recertification requires a responsibility of the member to provide the Cooperative with a new registration card no later than 30 days after the date of expiration of the card on file. The EV discount will be removed if not timely provided. The Cooperative also reserves the right to request additional information if clarification for rate determination is needed. Rate will only be available once proper documentation is provided.
The capacity of individual motors served under this classification shall not exceed 10 H.P.
The Cooperative may require a written contract for any requested three-phase service.
TYPES OF SERVICE
Single-phase, 60-cycles, and where available, three-phase, 60 cycles, at available secondary voltages.
Monthly Rate Plan
Monthly Facilities Charges:
Single-Phase $25.00
Three-Phase $40.00Energy Charges:
On-Peak kWhs 24.0 ¢ per on-peak kWh
Off-Peak kWhs (see more detail below) 8.0 ¢ per off-peak kWh
Off-Peak kWhs (EV discount; 10pm – 6am) 5.0 ¢ per off-peak kWh- MINIMUM MONTHLY CHARGE The minimum monthly charge under this schedule shall be the appropriate Monthly Facilities Charge.
- DETERMINATION OF ON-PEAK AND OFF-PEAK HOURS
- On-Peak Hours:
- November 1 – March 31 The on-peak hours are defined as the hours between 6:00 a.m. and 8:00 a.m.
- April 1 – October 31 The on-peak hours are defined as the hours between 4:00 p.m. and 6:00 p.m.
- Off-Peak Hours: November 1 – March 31
- The 8.0 ¢ charge for off-peak hours is defined as the hours between 8:00 a.m. and 10:00 p.m.
- The 5.0 ¢ charge for off-peak hours is defined as the hours between 10:00 p.m. and 6:00 a.m. Members are provided this discount during off-peak to incent the charging of electric vehicles during these hours.
- Off-Peak Hours: April 1 – October 31
- The 8.0 ¢ charge for off-peak hours is defined as the hours between 6:00 a.m. and 4:00 p.m., and also between 6:00 p.m. and 10:00 p.m.
- The 5.0 ¢ charge for off-peak hours is defined as the hours between 10:00 p.m. and 6:00 a.m. Members are provided this discount during off-peak to incent the charging of electric vehicles during these hours.
- On-Peak Hours:
- CONTRACT PERIOD Any consumer choosing to be served under this time-of-use schedule must remain on the schedule for at least one year, unless the consumer agrees to pay the Cooperative a fee of twenty dollars ($20) to cover administrative tasks associated with changing the rate.
- SALES TAX Any applicable State and local sales taxes will be added to all services billed under this schedule.
- TERMS OF PAYMENT All bills are due and payable on the date of the bill; and if not previously paid, shall be considered past due 25 days thereafter.
To sign up for one of these rates, call 800.474.6300 or 919.863.6300 or email us at information@wemc.com and include the following information: First and last name, account number, daytime telephone number, and email address.