March 19 update
Check out our frequently asked questions and answers regarding Wake Electric’s response to COVID-19 below:
Safety is our priority for our members, community and employees. We’ve closed our offices to members and non-business essential visitors, and our staff will not conduct in-home visits such as energy audits or high bill complaints during this time.
While we’re limiting in-person interactions, members can make payments, sign up or disconnect service, ask questions or make a service request through SmartHub, by emailing firstname.lastname@example.org or by calling us at 800.474.6300.
We’re a part of this community and understand that many of our members are facing financial challenges due to the COVID-19 outbreak. For this reason, disconnects for nonpay have been suspended until further notice for both home and business accounts.
We encourage members to continue to pay during this time so that they keep their balance from getting too large to handle and to avoid late fees.
Members will still be receiving bills for their energy use, however, if members are unable to pay at this time, they are not at risk of being disconnected and we will work with them once cutoffs resume.
While we are not disconnecting for nonpay at this time, late fees will still apply for late payments. We encourage our members to continue to make payments during this time so that they can avoid late fees and to keep their balance from getting too large to handle.
Members can make payments, sign up or disconnect service, ask questions or make a service request online through SmartHub, by emailing email@example.com or by calling us at 800.474.6300. Payments can also be left in the night drop box at our Wake Forest office.
If you experience a power outage, our crews are ready to respond. You can continue to report outages by calling 800.743.3155.
March 18 update
As of March 18, Wake Electric has reinstated electric service, without penalty or reconnection fee, any member that contacted our office stating they have been impacted by COVID-19 and desired to be reconnected.
March 17 update
Our members are our top priority at Wake Electric. As your local electric cooperative, we are here for you 24 hours a day, seven days a week, 365 days a year – even in difficult times like now. Here are a few important things to know.
- Disconnects for nonpay have been suspended until further notice. We encourage members to continue to pay during this time so that they keep their balance from getting too large to handle. However, if members are unable to pay at this time they are not at risk of being disconnected and we will work with them once cutoffs resume.
- Offices will be closed to members and any non-business essential visitors. Deliveries to the office will continue so that we can continue to provide service to our members. Payments can be left in the night drop box at our Wake Forest office or you can use one of our other convenient payment methods found here.
- Payments, signing up or disconnecting service, asking questions and making a service request can all be conducted online through SmartHub, by emailing firstname.lastname@example.org or on the phone at 800.474.6300.
- We continue to respond to power outages with the same enthusiasm you’ve come to expect. You can continue to report outages by calling 800.743.3155.
- Wake Electric staff will not conduct in-home visits such as energy audits or high bill complaints during this time. We still have staff available to speak with members on the phone or via email with such issues.
Amid public health concerns regarding the COVID-19 (coronavirus) outbreak, Wake Electric has canceled the date of the annual meeting. The meeting could be held at a later date. We will update you with further information once it is available.
Wake Electric is encouraging members to use digital forms of communication to conduct business with the cooperative. You can sign up for service, ask questions or make service requests by calling 800.743.3155 or logging into your SmartHub account. Additionally, Wake Electric always has a number of easy ways to make a payment.
Wake Electric is monitoring COVID-19 (the Coronavirus) and taking proactive steps to ensure there will be no disruption to business operations or service to our members in the event our area is impacted.
We will remain engaged with local emergency management officials to ensure decisions are made with the highest level of situational awareness.
As a community-based electricity provider, Wake Electric practices and promotes a comprehensive culture of safety. Following the guidance of the U.S. Centers for Disease Control and Prevention (CDC), we have reviewed and updated our Emergency Response Plan to safeguard our operations and protect the well-being and safety of our employees and members.
What does this mean for you:
Amid growing concerns about COVID-19, we invite you, our members, to share in this culture of safety to limit the potential impacts the virus could have on our local community.
Please take everyday precautions to help prevent the spread of respiratory diseases as recommended by the CDC and the N.C. Department of Health and Human Services. These include:
- Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom, before eating, and after blowing your nose, coughing or sneezing.
- Avoid touching your eyes, nose and mouth.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
- Avoid close contact with people who are sick.
- Stay home when you are sick.
- It is not recommended that people who are well wear a facemask, but facemasks should be used by those who show symptoms of COVID-19 to help prevent the spread of disease to others.
Stay extra vigilant about cyber scams regarding COVID-19. Cyber actors may send emails with malicious attachments or links to fraudulent websites to trick victims into revealing sensitive information or donating to fraudulent charities or causes. Exercise caution in handling any email with a COVID-19-related subject line, attachment, or hyperlink, and be wary of social media pleas, texts or calls related to COVID-19.
Please reach out to us at 800.474.6300 or email@example.com with any questions or concerns.