SmartHub is a convenient app that allows members to access their Wake Electric account information through personal computers and mobile devices, including iPhone, iPad and Android smart phones and tablets.

With SmartHub, members can:

• Pay their bill immediately with secure online payments
• View monthly electricity usage and history, including daily and hourly kWh for all meters with AMI technology
• View monthly electricity usage and history through the My Usage tab, which includes information on daily and hourly kWh for all meters with AMI technology, allowing members to make informed decisions about energy usage
• Manage account information directly and track payment history from mobile devices or the web
• Report an outage
• Sign-up to receive notifications via email or text messaging concerning activity on their account
• Contact our office to initiate various customer service requests

Introducing SmartHub:

New to SmartHub?

If you used the original eBill online bill payment system, you can use the same email address and password to log into SmartHub. If you have yet to sign up for any kind of online bill payment account, you can register online here and follow the prompts to sign up for an online account.

Learn how to register for SmartHub from your desktop computer.

Learn how to register for SmartHub from your mobile device.

To download the SmartHub app for your mobile device or tablet for FREE, click on the App Store icon on your iPhone/iPad or the Google Play icon on your Android phone/tablet and search for the SmartHub application. Please contact our office at 1-800.474.6300 or 919.863.6300 with any questions.

“Pay Now” is an easy way to pay your Wake Electric bill quickly and securely online without needing to enter a user name or password. All you need is your name and account number along with your credit card or checking account information.

The “Pay Now” system does NOT save your payment information after you make a bill payment. Every time you use “Pay Now,” you must enter your payment information.

How to Use the Pay Now option

1. Have your Wake Electric account number handy.
2. Click the “Pay Now” button above, or click here.
3. Enter your account number and the first 5 letters of your last name or the business name (depending on the name your account is listed under).
4. The “Pay Now” account screen will be displayed with details of the total amount due and the date due.
5. You are able to make partial payments.
6. Your payment confirmation receipt may be printed by selecting the “Print Receipt” hyperlink in order to send to a printer or you may e-mail the payment confirmation to an e-mail address.

If you have any questions regarding “Pay Now,” call your Wake Electric customer service representative at 1.800. 474.6300 or 1.919.863.6300.

MoneyGram is one of Wake Electric’s newest, convenient ways to make real-time payments. You can find MoneyGram kiosks in over 40,000 U.S. retailers like CVS and Walmart, and many more locations:

• Find your nearest MoneyGram retailer at www.MoneyGram.com/BillPayLocations
• Members will need to fill out a hard-copy blue form at Walmart. Members will need to use a kiosk or phone at their local CVS. (Payment processes may vary depending on your location. Simply ask an associate for help.)
• Members can choose to use a PIN debit option or cash at Walmart stores. Cash only at CVS.
• The charge for each transaction is $1.50. This allows for a “real-time” payment posting to our payment gateway.
• The receipt number for members is 15417. This number is essential when processing payments.
• You’ll also need cash for your payment (plus the MoneyGram fee) and your Wake Electric account number.
• Wake Electric also offers another payment posting option, CheckFree, which is 1 and 3 day payment posting. If there is an associate assisting you, be sure to indicate whether you are choosing CheckFree or MoneyGram for payment.

Go Green and Save Time and Money with Wake Electric’s Bank Draft Program

• Save the cost of a printed check-an average of 9 to 15 cents per check
• Save the cost of a First Class postage stamp
• Save time-you don’t have to write or mail a check
• Have peace of mind knowing your payment is always on time
• Choose from three dates to have your account drafted
• And best of all-Bank Draft is a FREE service

To sign up for Bank Draft, you can

• Call our dedicated pay-by-phone line at 855-280-1147 and follow the prompts to make a payment.  Once a payment is made, you will be asked if you would like to save your information. If you wish to set up a recurring payment with your credit card or checking account, please follow the prompts to do so. By default, your draft date is your due date. If you wish to change your recurring draft date you will need to contact our customer service department at 919-863-6300 or toll-free at 800-474-6300.
• Contact us directly at 919-863-6300 or toll-free at 800-474-6300 – press 1 to make a payment. Once payment is made, you can easily select a bank draft option for future payments by simply following the additional prompts. By default, the draft date will be your due date. If you wish to change your draft date, contact our customer service department.
• Set up your draft payment by visiting our customer self-serve site at SmartHub (https://wemc.smarthub.coop/).
• Download the SmartHub app on your IOS or Android device. Set up your draft payment via the SmartHub app once you have installed it. The app if free!
• Visit one of our offices and complete a Bank Draft application or complete and print the form bank draft.pdf and drop it in the mail, or by one of our offices.
• Complete the necessary information using the back of your bill and return the completed form to our office.

• Pay by mail
  If you would like to pay by mail, send to:
  P.O. Box 1229
  Wake Forest, NC 27588
• Pay by phone 
  You can pay by phone either through our dedicated pay-by-phone service at 855-280-1147
  or
  Wake Electric’s call center at 800.474.6300 or 919.863.6300
• Pay in person
  You can visit our customer service office located in downtown Wake Forest at:
  100 S. Franklin Street
  Wake Forest, NC 27587

Pay at a Walmart with Check Free [NOTE:  This is not the same as paying via MoneyGram mentioned above, which can also be paid at Walmart – for information on this see MoneyGram section.  Be sure to note at the register which type of payment you are making].

Did you know you can pay your Wake Electric bill in person at any Walmart store in the country through Check Free ? Just take your Wake Electric bill stub to a Walmart MoneyCenter or the Customer Service desk. You can pay with cash, Walmart MoneyCard or PIN-based debit card. (Sorry, no money orders, checks or credit cards).

Members can elect two options at these stores:

1. one day processing via Check Free
2. three day processing via Check Free

Walmart charges a small processing fee for taking your payment, based on the payment processing option you select. Payment at Walmart is much like putting your payment in the mail. We urge members to make in-person payments at Walmart a minimum of five business days before the bill is due. In this way, you can be assured the payment will arrive on time.

You will be given a receipt. Be sure to take a few moments to verify the information on the receipt, including the last four digits of your account number, the utility paid (e.g., Wake Electric), and the amount paid.

Did you know you can pay your Wake Electric bill in person at a Western Union location? Just take your Wake Electric bill stub to a Western Union location and pay with cash or a PIN-based debit card.

The minimum payment at a Western Union is $25.00 and Western Union charges a processing fee of $1.50 for taking your payment. Payment at Western Union is much like putting your payment in the mail. We urge members to make in-person payments at Western Union a minimum of five business days before the bill is due. In this way, you can be assured the payment will arrive on time.

You will be given a receipt. Be sure to take a few moments to verify the information on the receipt, including the last four digits of your account number, the utility paid (e.g., Wake Electric), and the amount paid.

What if you were given the option to pay for only the amount of electricity you wanted, and also told that you could pay when you wanted to pay?  Would that interest you?  If so, take control of your account today through Wake Electric’s new PowerUp program, a pay-as-you-go billing option.

Once your residential meter has been replaced with our new advanced metering technology, you can track energy usage daily (via the SmartHub “My Usage”). Also, our billing system can automatically perform a bill calculation each day on your account.  With this technology, we now can offer you the opportunity of a flexible energy prepayment option, thereby reducing your credit balance as you go.

With PowerUp, there’s no difference in the way you use electricity, just HOW and WHEN you pay for it. You can prepay anticipated charges a full month in advance, or pay just enough to get you through the next week. It’s your choice. You choose how much prepaid electricity you want to buy and when to buy it. By pre-purchasing your electricity, you can plan your budget and monitor your electricity usage more closely.

Think of it just like putting gasoline in your car. You can fill up your tank, or buy just enough to get you through the week. Likewise, when you buy groceries, you make the decision regarding when to buy and how much you want to purchase. When you get low on gas or groceries, you simply buy more. It works the same with PowerUp. PowerUp allows you to put dollars in your account, and as you use electricity during the week and/or month, the balance in your account will decrease.

You provide us with an email and/or valid phone number, and the PowerUp program will automatically notify you when your account gets low on funds. Then, you simply reload your account and see how far you can stretch your dollars before making your next payment.

Is PowerUp for You?  Here are some of the benefits:

• No deposit
• No late fees, trip charges, or reconnect fees
• No cost to switch to PowerUp rate
• Use existing deposits for down payments at conversion
• Delinquent balances can be moved into a prepay arrangement
• View electric usage, payment history, and credit balances
• Reminders sent to you when balance is low

For more information on the PowerUp program, please contact us at
(919) 863-6300 or 1-800-474-6300

What are the steps?

At Wake Electric, we give our members numerous options to make paying bills simple and convenient. Through budget and levelized billing, you can take the surprise out of your monthly budget.

Budget Billing

Budget billing is designed to ease the impact of higher seasonal electric bills for residential customers.  It spreads bills into 11 equal monthly payments – helping you plan ahead by letting you know exactly what your monthly payments will be. It does not lower or raise your annual electric bill. The 12th month is the “settling” up month.

At the end of 12 months, you start over with a new average bill.  If you paid for more electricity than you used over the first 11 months, your new budget amount will reflect your credit balance.  If you used more electricity than you paid for, your new budget amount will be increased to include the accumulated balance.  Your budget billing payments may be adjusted each year depending upon your electricity usage and current electric rates.  You still have the option to pay your accumulated balance to $0 at the time of settle up.  If you wish to pay your accumulated balance in your settle up month, please contact Customer Service to recalculate your new budget amount.

To be eligible for the budget billing, the following must be true:

• Your account has had service at least 12 months.
• Your current account balance is $0.00 (zero dollars).

Levelized Billing

Levelized Billing makes your electric bills nearly predictable. Under Levelized Billing, each monthly bill is the rolling average of your electric usage for the most recent 12 months. For instance, this month’s bill would be the average electric usage of the previous 11 months, plus this month.

Your electric bill will change only slightly from month to month, and the 12-month rolling average guards against drastic changes in your bill, even during the coldest and hottest months.

The only time you have to reconcile your account is when you leave the Wake Electric system or when you decide you no longer want to participate in the Levelized Billing Plan.

To be eligible for the budget billing, the following must be true:

• Your account has had service at least 12 months.
• Your current account balance is $0.00 (zero dollars).

Payments

With both budget and levelized billing, consumers must pay their bills by the due date. If not, you may be removed from the plan and returned to regular billing. There is no charge to be placed on budget or levelized billing, and consumers may return to regular billing at any time by notifying Wake Electric in writing and by paying the total amount due on the bill.

If you sign up for either budget or levelized billing, you :

• The amount of your budget or levelized bill will appear on your monthly bill in the space designated “Total Amount Due”
• Your payment must be received in Wake Electric’s office by the due date.
• If your payment is not received by Wake Electric by the due date, you may be removed from the program.
• You may withdraw from the program any time

Call 1-800-474-6300 or email information@wemc.com to sign up to today or if you would like more information.

REMEMBER – if you make an email inquiry about your account, be sure to include your account number and the full name on the account. If you are inquiring by phone, be sure to have your account number ready. This will ensure accurate and timely service.

Go Green. Go Paperless.

Signing up for paperless billing is as easy as 1-2-3:

1. Create an online account by clicking here
2. Once you’ve created your on-line account, call our customer service department to get signed up for bank draft
3. And at the same time have your customer service representative also sign you up for paperless billing

Here’s how it works

Why create an on-line account?

Creating an online account gives you access to your Wake Electric account at your convenience. With your online account, you can:

• View and pay your bill online
• View current or past bills
• Stop or transfer your electric service when you move
• Update your mailing address, telephone number and e-mail address
• Make service requests

How do you sign up for an on-line account?

It’s as simple as:

• Click here to go to our online services sign-in and registration page
• Click on the link for new users
• Fill out the New User Registration form

And that’s it!  Once you’ve registered, you can log in to your account anytime from anywhere.

What is bank draft and paperless billing?

• Once on bank draft (which we call Handi-pay), your payment will be automatically drafted from your bank account each month.  That means no more keeping up with your electric bill or mailing in payments.  Wake Electric takes care of that for you.
• Go one step further and sign up for paperless billing.   Once you sign up for paperless billing, you’ll no longer receive a paper bill in the mail.   We’ll email your bill to you each month for your review.  And because you are already registered for an on-line account, you can go on-line ANYTIME to review current or past bills.

And that’s all there is to it!  By helping Wake Electric cut down on the use of paper bills, you also help conserve natural resources and reduce our carbon footprint.

With bank draft and paperless billing, paying bills has never been simpler or more convenient!

* Be sure to allow wemc.com in your e-mail spam filter list.

If you have any questions, please email information at information@wemc.com or call 1.800.474.6300.