UPDATE 6PM: We’re pleased to announce that the server maintenance conducted on Saturday, April 6th, has been successfully completed. Normal operations have resumed.
Thank you for your patience and cooperation during this time.
On Saturday, April 6th, starting at 8:00 AM, Wake Electric will be conducting necessary server maintenance. This maintenance window is expected to last approximately 12 hours.
Why the Upgrade?
This scheduled maintenance goes beyond a routine check-up; it’s a performance upgrade coupled with security enhancements to optimize the efficiency and reliability of our systems. Our commitment to providing you with top-notch service means continually advancing our technology to ensure a seamless and improved user experience.
What to Expect:
- SmartHub Access: Temporarily unavailable during the maintenance period.
- Payment Processing: On hold until the upgrade is complete.
- Automated Outage Reporting: Temporarily suspended during this period.
How to Report an Outage:
If you need to report an outage during this time, don’t worry—we’ve got you covered. Call 919.863.6300 or 800.474.6300, and our dedicated customer service representatives will be ready to assist you promptly.
How to Make a Payment:
The only payment processing available will be for accounts that have been recently disconnected for non-payment and needing immediate reconnect. Therefore, we will not be taking general payments on accounts during the scheduled maintenance window. Members are encouraged to make routine electronic payments after the system maintenance window is complete.
We understand that convenience is key, and we sincerely appreciate your patience and understanding as we work to implement these enhancements.