Author Archives: Abigail Jacobsen

New Call Center Hours

New call center hours. Image of a clock at 7:30.

Effective September 9, 2019, Wake Electric’s Call Center hours of operation will change to meet the evolving needs of our members.  With this change, more resources will be focused to answer calls to 919.863.6300 or 800.474.6300 during peak volume times to improve the quality of the member experience we provide.  Representatives will be available each weekday from 7:30 am – 6:00 pm for phone calls.  Our office will continue to remain open for walk-in traffic from 8:00 am – 5:00 pm.

As a reminder, for around-the-clock automated access to account balance or to make a payment, members can continue to call 866.999.4593.  To report an outage, call 919.863.6499 or 800.743.3155.  Members can also utilize our SmartHub application at any time to conveniently manage their utility account.

Tracking Hurricane Dorian

9/6/2019 – 8:45 a.m. – With the storm and primary danger of outages now passed in our area, we sent our outage restoration team to Carteret-Craven Electric Cooperative on the coast to assist with their power restoration efforts. Rest assured, we will still have crews stationed here to respond to any additional outages should they…Continue Reading

Outage alert program

Wake Electric is excited to announce a new way for our members to receive outage notifications. Members who have a SmartHub account will now receive outage information and restoration updates through e-mail and/or text. Members will continue to have the ability to quickly report outages through their SmartHub app. Members Must Enroll in Text Outage…Continue Reading

Be prepared: summer storm safety

Wake Electric encourages members to practice caution and safety during summer storms, which at times can be severe. Beware of flooded areas caused by heavy rains — water and electricity do not mix! Below is safety advice to use following a summer storm: Flooded areas: Be careful when attempting to walk in flooded areas and…Continue Reading