Author Archives: Abigail Jacobsen

Stay Connected

At Wake Electric, we are constantly striving to improve our operational efficiency so we can provide the most reliable electric service possible for our members. We rely on data for nearly every aspect of our operations, which is why we need your help.

Many of you have been members of the co-op for years and it’s likely that your account information hasn’t been updated for some time. We recognize that many members now use a cell phone as their primary phone service and we might not have that number in our system. Accurate information enables us to improve customer service and enhance communications for reporting and repairing outages.

In addition, this will enable co-op members to receive information about everything from planned outages, important programs, bill changes and co-op events. By making sure we have your most accurate and complete contact information, we can continue to provide the high level of service that you expect and deserve.

Please take a moment to confirm or update your contact information by logging into your SmartHub account > My Profile or by calling 800.743.3155.

Update your contact information on SmartHub. Image of a woman on her laptop.

System Maintenance

On Saturday, Feb. 22 from 1-3 a.m., Wake Electric will be conducting system maintenance. During this time, all payment channels will be unavailable. This includes payments through SmartHub, E-bill, and our secure phone line. Members will be able to make payments after the maintenance is complete early Saturday morning. Thank you for your patience!Continue Reading

Storm Outage Update

2/8/2020 at 11:20 a.m. – All outages were restored this morning. Thank you for your patience! 7:30 p.m. – We currently have 50 members without power. Our crews will continue working through the night to restore power. Thank you for your patience and support! 5:10 p.m. – We currently have 1,486 members without power. Our…Continue Reading

Caring for our community

Wake Electric’s business is providing electricity, but our heart is in empowering our members and building the communities we serve. You might wonder why we, a business that sells the service of electricity, provides you with tips and tools to use less of what we sell. It’s because of our business model. Cooperative businesses are…Continue Reading

Wake Electric returns more than $2 million to members in 2019

Wake Electric has returned more than $23.6 million to members since 1951. It’s time for you to get the credit—capital credits, that is—for helping build, sustain and grow your local electric cooperative. In mid-December 2019, Wake Electric will retire $2 million to members across the seven counties served by the co-op. When you signed up…Continue Reading

Driving the message home

Plug-in electric vehicles, also known as EVs, are connected, fun and practical. They can also reduce emissions and even save you money. This was the message Wake Electric wanted to ‘drive’ home this past fall when they held a series of Member Advisory Committee (MAC) meetings. Wake Electric recognizes the importance of educating members about this new…Continue Reading